Three U.S. airlines will be paying hundreds of thousands of dollars in fines to resolve government claims that they violated rules aimed at protecting consumers.
On Friday, the Transportation Department released documents which contain the details of the fines and the violations made by Delta Air Lines, American Airlines Group and Frontier Airlines.
This findings come from separate investigations conducted by the Transportation Department.
After discovering that in the first half of 2015 American Airlines failed to make the timely refunds to passengers, the government penalized them with $250,000.
Investigation officially began last year when company started receiving multiple complaints from customers regarding delays in receiving refunds from the airline. Rules require from airlines to issue refunds within seven days when passenger pays.
On Saturday, American spokeswoman, Shannon Gilson said, “We took proactive steps to address refund delays some customers experienced in 2015 due to a systems integration issue after the merger with US Airways, including investments to improve processing times.”
The world’s biggest airline was created by merging if the American and U.S. Airways in 2013.
Delta is required to pay $200,000 because it underreported the number of mishandled baggage complaints that it received from the passengers. Airlines are required to report such complaints to the Transportation Department on monthly basis which they use to make airline rankings in reports aimed at consumers.
On Saturday, Delta said in a statement that it updated its policy on damaged bags, after being flagged by the Transportation Department and has invested in providing “full transparency to the status and location of checked bags” through its FlyDelta app.
Frontier Airlines did not go so well as the first two lines, its fine is $400,000.
Investigation showed that Frontier Airlines involuntarily removed passengers from overbooked flights without first seeking volunteers or providing proper compensation on time. This finding was based on 200 complaints the company received in 2014 and 2015.
Airlines must pay passengers who have checked in and have a reserved seat on a flight, but are bumped involuntarily from an overbooked flight. That is called “denied boarding compensation.” Company is required to pay passenger in chel or cash on the same day.
Investigation also discovered that the airline failed to provide disabled passengers with assistance they need to exit or board and get around the terminal.
Frontier Airlines didn’t deny nor admit this allegations, it only said that it makes “every effort” to provide assistance to passengers with disabilities. It also stated that the vouchers it provides passengers who are bumped off its flights typically exceed the value of payouts required.